pooter

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Terms & Conditions


TERMS OF SALE

All prices are quoted in UK Sterling and are inclusive of VAT.

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by Stripe. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing
our site.

On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact our customer
service team.

You may cancel your order at any time so long as the item(s) have not been dispatched. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PRODUCT INFORMATION

All products are subject to availability and we reserve the right to withdraw products at any time and /or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media. 

STOCK SHORTAGES

If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.

DELIVERY

Orders, under normal circumstances and circumstances within our control, should arrive within 3-5 days for the UK and Ireland, 5-7 days for Europe and 5-10 days for the rest of the world. Please note that we are unable to offer tracking for Europe & International dispatches beyond UK borders and cannot be held responsible for goods from this point onwards. 

FREE DELIVERY

All orders will include free delivery to anywhere in the world.

RETURNS

If for any reason you are unhappy with your purchase, we will be happy to offer a full refund. We ask that you contact us within 7 working days of receipt by email at orders@pooter.co. All items should be returned within 20 days of receipt in a resaleable condition. Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. Return items to ‘Brooklyn’, St. Margaret’s Park, Malahide, Co. Dublin, Ireland unless otherwise advised.

 

FAULTY GOODS OR GOODS DAMAGED IN TRANSIT

In the unlikely event that a parcel arrives damaged or faulty, you
must contact us within 7 working days of receipt by email at
orders@pooter.co. All items should be returned within 20 days of receipt. The option to receive a replacement or a full refund to your card, including the cost of return postage, will be given. Please see above for information on how to return goods.

SECURITY & PRIVACY

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. 

COPYRIGHT

This website and its content is copyright of Pooter Publishing Ltd. 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Pooter and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Pooter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We reserve the right to amend these terms and conditions at any time.

This does not affect your statutory right.

LAW & JURISDICTION

Contracts for the purchase of goods or services through our site
shall be governed by Irish law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at hello@pooter.co